Payment by mail should be sent to Franklin City Treasurer, 207 West 2nd Avenue, Franklin, VA 23851.For faster service, bring a copy of your bill. Pay in Person at the Treasurer’s Office located at Franklin City Hall, 207 West 2 nd Avenue, Franklin, VA.You can budget for the whole year by paying the same amount each month and there is no cost to enroll for eligible customers.Įligibility Requirements Payment Options - Utility Bills You pay this amount for one year, regardless of the seasonal ups and downs.Įach year your account is reviewed to determine if the monthly payment amount should be adjusted. Utility Billing Customer Service calculates your budget amount based on your last 12 months billing. The Budget Plan takes the seasonal peaks and valleys out of your monthly utility payments. A deposit is required on all new accounts unless a written statement reflecting good credit experience is received from a previous utility.Įqual Payment (Budget Plan) - Electric Charges Only A picture ID must be presented before an application can be approved. (Please note applications are not accepted by telephone).
In order to establish new service an application must be filled out and submitted in person to the Utility Billing Office. Equal Payment Plan (Budget Plan): Effective July 1, 2019.To report meter tampering & power theft – 75.Questions about your utility bill – 75 or 7Fax 75.To report concerns with your garbage service – 75.To report concerns with your water & sewer meter or to report leaks – 75.To report a power outage or concerns with your service – 75.If you have questions regarding your utility service, bill or payments, please contact us. Payments are made to the City’s Treasurer’s Office. The customer service division handles all requests for new service, discontinuance of service and all billing inquiries. Utility Billing Customer Service manages the City of Franklin’s utility service account activities which include residential and business electric customers, water and sewer accounts and solid waste customers.
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